Terms and Conditions & Practice Agreement

Our practice provides virtual individual psychotherapy and mental health consultation services delivered by a Registered Psychotherapist in Ontario. Psychotherapy is a collaborative process designed to help you build coping skills, process emotional difficulties, and reach your personal wellness goals. Psychotherapy is not a substitute for immediate medical intervention or specialized psychiatric diagnosis.

• To receive virtual psychotherapy services from our clinic, you must be physically located within the Province of Ontario at the time of each scheduled session.
• Due to cross-jurisdictional licensing regulations, our registered practitioners cannot conduct virtual clinical sessions if you are travelling or temporarily residing outside Ontario without prior written review and confirmation.
• You confirm that you are at least 18 years of age or have legal capacity to provide informed consent for your mental healthcare.

• All session rates are stated in Canadian Dollars (CAD) and are clearly listed on our Fees page prior to booking.
• Payment is collected automatically via secure credit card processing immediately following each completed session.
• Official digital receipts containing practitioner registration numbers and credentials will be issued promptly upon payment for extended health insurance reimbursement.
• Clients are solely responsible for confirming their personal extended health insurance coverage and reimbursement details prior to attending appointments.

• Your session time is reserved exclusively for you. If you need to reschedule or cancel an appointment, you must provide at least 24 hours of advance notice.
• Cancellations or rescheduling requests made with less than 24 hours of notice will be subject to the full standard session fee.
• Missed appointments without prior notice (no-shows) will be billed at the full session rate. Repeated missed appointments may result in the suspension of future booking privileges.

• Our virtual practice is not an emergency psychiatric facility and does not provide around the clock crisis support.
• Our communication channels, including email and contact forms, are not monitored for emergency intervention.
• If you are experiencing an acute mental health crisis, active thoughts of self-harm, or severe distress, you must immediately call 988 (Suicide Crisis Helpline), contact 911, or go to the nearest emergency medical department.

• To ensure session confidentiality and clinical effectiveness, you agree to attend all virtual sessions from a private, quiet, and secure indoor space where you cannot be overheard.
• You agree not to attend virtual sessions while driving, operating machinery, or in public settings.
• You are responsible for maintaining a stable internet connection and compatible video device. If technical issues occur on your end during a session, your therapist will attempt to reach you by phone to complete the appointment.

• Email and website contact forms should be used solely for scheduling, administrative inquiries, and non-urgent logistical questions.
• Clinical discussions, emotional updates, and therapeutic work should be reserved for your live video sessions to protect your privacy and ensure proper clinical attention.

• All educational articles, blog posts, worksheets, branding, and text published on this website are the intellectual property of the clinic and are intended strictly for personal, informational use.
• You may not copy, reproduce, distribute, or sell any website materials without our express prior written permission.

• We reserve the right to update or modify these terms at any time. Significant updates will be communicated on our website.
• These terms are governed by and construed in accordance with the laws of the Province of Ontario and the applicable federal laws of Canada.

If you have any questions about these terms, your appointment, or your care, please contact us directly.